Effective Date: February 20, 2026

Last Updated: February 20, 2026

Welcome to the website operated by Gralniik Group LLC (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website or use our services.

This Privacy Policy applies to users located in the United States.

By using this Website or our services, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Voluntarily

We may collect personal information that you provide directly when using our Website, placing an order, or contacting us, including:

- Full name

- Email address

- Mobile phone number

- Delivery address

- Billing information

- Order details

- Appointment or inquiry details

- Information submitted through forms, chat, or subscriptions

Providing personal information is voluntary, but certain services may not be available without it.

Carrier Compliance Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors for support services (e.g., customer service) is allowed. Text messaging opt-in data and consent will never be shared with third parties.

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information such as:

- IP address

- Browser type and version

- Device type

- Pages visited

- Time spent on the Website

- Referring URLs

- Approximate location based on IP address

This information helps us improve our services and website functionality.

1.3 Cookies and Tracking Technologies

We may use cookies and similar technologies to:

- Improve user experience

- Analyze website performance

- Support marketing and remarketing

- Ensure website security

You can manage or disable cookies through your browser settings.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Process and fulfill flower orders

- Provide delivery updates and service notifications

- Respond to inquiries and customer support requests

- Send transactional communications related to orders or services

- Send promotional communications where permitted by law

- Improve our website and services

- Maintain security and prevent fraud

- Comply with legal obligations

- We do not sell personal information to third parties.

3. EMAIL COMMUNICATIONS

If you provide your email address, we may send:

- Order confirmations

- Delivery notifications

- Customer service responses

- Promotional emails and special offers

- All promotional emails include an option to unsubscribe at any time.

Opting out of marketing emails does not affect transactional communications related to orders or services.

4. TEXT / SMS MESSAGING POLICY (A2P / TCPA / CTIA COMPLIANT)

4.1 Program Description

If you opt in to receive SMS messages from Gralniik Group LLC, you may receive:

Order confirmations

Delivery updates

Customer support messages

Promotions and special offers related to our floral products and services

4.2 Consent

By providing your phone number and opting in, you consent to receive SMS messages from us. Consent is not a condition of purchase and is collected through a clear opt-in form.

4.3 Message Frequency

Message frequency may vary depending on your interaction with our services.

4.4 Message and Data Rates

Message and data rates may apply depending on your mobile carrier.

4.5 Opt-Out

You may opt out at any time by replying STOP to any message. After opting out, you may receive a final confirmation message.

4.6 Help and Support

Reply HELP for assistance or contact us:

Phone: +1 484-633-4763

Address: 1632 Clearwater Largo Rd, Clearwater, Florida, 33756

Email: [Insert Business Email]

4.7 Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent will not be shared with third parties.

5. LIMITED SHARING WITH SERVICE PROVIDERS

We will never share personal information with trusted service providers that help operate our business, such as:

Website hosting providers

Payment processors

Customer relationship management platforms

SMS service providers

Analytics providers

These providers are required to protect your information and may only use it to provide services on our behalf.

6. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

7. Data Security and Handling

We implement industry-standard security measures to protect your personal information during collection, storage, and transmission. While no system is completely secure, we strive to keep your data safe from unauthorized access, disclosure, or misuse.

Access to personal information is limited to authorized staff and trusted service providers who need it to provide our services.

We use secure servers and encryption where appropriate to protect your data.

Any data shared with service providers is limited to what is necessary to perform their services and must be kept confidential.

8. DATA RETENTION

We retain personal information only as long as necessary to:

Fulfill orders

Provide services

Comply with legal obligations

Resolve disputes

9. CHILDREN’S PRIVACY

Our Website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. CONTACT INFORMATION

Gralniik Group LLC

Address: 1632 Clearwater Largo Rd, Clearwater, Florida, 33756

Phone: +1 484-633-4763

Email: [Insert Business Email]

Website: [Insert Website URL]