Effective Date: February 20, 2026

Last Updated: March 5, 2026

Welcome to the website operated by Gralnik Group LLC ("Company," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website or use our services. This Privacy Policy applies to users located in the United States. By using this Website or our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Voluntarily We may collect personal information that you voluntarily provide, including:

Full name

Email address

Mobile phone number

Delivery address and billing address

Order details for floral purchases

Appointment or inquiry details

Payment information (processed securely through third-party payment providers)

Information submitted through forms, chat, subscriptions, or customer inquiries

Providing personal information is voluntary; however, certain services may not be available without it.

1.2 Automatically Collected Information When you visit our website, we may automatically collect certain information such as IP address, browser type and version, device type and operating system, pages viewed and time spent on the website, referring and exit URLs, and approximate location derived from IP address. This information is used for analytics, security, fraud prevention, and website optimization.

1.3 Cookies and Tracking Technologies We may use cookies, pixels, and similar tracking technologies to improve website functionality, analyze website traffic, support marketing and remarketing efforts, enhance user experience, and ensure website security. You may disable cookies through your browser settings; however, some website features may not function properly.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill flower orders

Coordinate and manage deliveries

Respond to inquiries and provide customer support

Send order confirmations, delivery notifications, and service updates

Send SMS messages and promotional communications where permitted by law and with your prior consent

Improve website performance and user experience

Maintain security and prevent fraud

Comply with legal and regulatory requirements

We do not sell your personal information.

3. Email Communications (CAN-SPAM Compliance)

If you provide your email address, we may send transactional emails (order confirmations, receipts, delivery updates, and service notifications) and promotional emails (special offers, seasonal promotions, and announcements) where permitted by law. All marketing emails include a clear unsubscribe link. Opting out of marketing emails will not prevent us from sending transactional emails necessary to complete orders or provide requested services.

4. SMS/Text Messaging Policy (A2P / TCPA / CTIA Compliance)

4.1 Program Description If you opt in, you may receive SMS messages from Gralnik Group LLC, including:

Order confirmations

Delivery updates and reminders

Responses to inquiries or form submissions

Customer support messages

Customer feedback requests

Promotions and announcements related to our floral products and services

4.2 Consent By providing your mobile number and checking the opt-in checkbox on our website forms, you provide express written consent to receive SMS messages from Gralnik Group LLC. Consent is not a condition of purchase. The opt-in checkbox is unchecked by default and must be actively selected by the user. You must be at least 18 years old and the owner of the phone number provided to opt in.

4.3 Message Frequency Message frequency may vary up to 3–5 messages per week depending on your interaction with our services.

4.4 Fees Msg & data rates may apply depending on your mobile carrier plan.

4.5 Opt-Out You may opt out of SMS communications at any time by replying STOP to (484) 633-4763. You will receive one final confirmation message after opting out. To opt back in, you must submit the opt-in form again on our website.

4.6 Help For assistance, reply HELP to (484) 633-4763 or contact us at:

Email: [email protected]

Phone: +1 (484) 633-4763

4.7 Carrier Liability Wireless carriers are not liable for delayed or undelivered messages.

4.8 Mobile Data Protection No mobile information, including phone numbers, SMS opt-in data, or consent records, will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

5. Sharing With Service Providers

We may share your personal information only with trusted third-party service providers who assist us with business operations, such as:

Customer relationship management (CRM) platforms

SMS and email service providers

Payment processors

Website hosting providers

Delivery coordination platforms

Analytics services

These providers are permitted to use your information only as necessary to perform their services and are contractually required to protect your information. They may not use it for their own marketing purposes.

6. Third-Party Links and Advertising

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We may use third-party advertising platforms such as Google or Meta for remarketing purposes using non-personally identifiable information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet is completely secure.

8. Data Retention

We retain personal information only as long as necessary to fulfill orders and deliveries, provide requested services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children's Privacy (COPPA)

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. SMS opt-in requires users to be at least 18 years old.

10. Your Privacy Rights

Depending on your state of residence (including California), you may have rights regarding your personal information, including the right to request access, correction, or deletion of your data. To exercise these rights, contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Information

Gralnik Group LLC

Address: 1632 Clearwater Largo Rd, Clearwater, Florida 33756

Phone: +1 (484) 633-4763

Email: [email protected]

Website: https://gralnikgroup.com